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Functional Position: Evaluator, CrossCheck Quality Assurance
Level: Associate
Reports To: Manager, CrossCheck Quality Assurance
Location: Field/Remote/Home Office
Classification: Full Time (average 40-50 hours per week)
FLSA Status: Exempt

Job Summary:

The incumbent in this role will independently provide IHS services to IHS clients with a focus on quality assurance and compliance assessment work pertaining to, but not limited to, corporations, healthcare systems and universities:

• Represents IHS in conducting onsite quality assurance evaluations utilizing the IHS CrossCheck propriety technology at IHS client locations. These evaluations include but are not limited to: Full and Limited Service Cafes, Retail Foodservice, Patient Dining Services, Resident Dining Services, Coffee Bars, Micro Marts, Conference Centers, and Fitness facilities.
• Accountable for quality assurance inspections, execution and reporting reflecting the results of work performed by contracted service providers as well as self-operated departments, applying evaluation guidelines and instructions.
• Measuring and improving the accuracy and effectiveness of the CrossCheck evaluation processes, criteria, reporting and database management.
• Support all aspects of CrossCheck quality assurance department including, but not limited to: delivery, client scheduling, data, systems, program analysis, and service execution.
• Effectively communicates in a timely manner with consultants, peers and clients on deliverables, timelines and support, as needed.

Duties & Responsibilities:

• Working closely with IHS CrossCheck management, develop test areas and templates based on client needs and venue.
• Complete quality assurance evaluations for multiple clients utilizing the CrossCheck defined standards and procedures.
• Provide prescriptive commentary on all test areas that are below expectations to mitigate future quality compliance issues.
• Prepare and transmit quality assurance reports to clients and operators reflecting the work performed.
• Create evaluation calendars, accurately estimating time and resources required to complete each evaluation, organizing, and communicating information to key stakeholders.
• Assist Consultants and Principals on project work by conducting research and analysis as needed.
• Enter communication with client’s using Pipedrive CRM tool.
• Enter billable time and expenses using BillQuick Project Management and Accounting software per company standards.
• Attend regularly scheduled team meetings via web meeting or in person.
• Participate in ongoing employee engagement survey processes.
• Maintain an active Food Safety and Sanitation certification (ServSafe).
• Perform additional job duties as requested.

Qualifications:

• Bachelor’s Degree (B.A./B.S.), in Hospitality / Food & Beverage Management, Business or Culinary related disciplines or demonstrated management experience in hospitality-related positions.
• 5+ years of project management or related experience.
• Excellent verbal and written communication skills with the ability to communicate professionally with peers, clients, and operators.
• Must possess ability to collaborate with senior level personnel and provide leadership to stakeholders regarding best business practices and continuous improvement processes.
• Exceptional work ethic, self-motivation, positive attitude, and willingness to learn.
• Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Key Competencies:

• Ability to work independently under minimal supervision
• Proficient project management skills
• Analytical and financial aptitude
• Critical thinking and problem-solving skills
• Planning and organizing
• Influencing and leadership skills
• Collaborative approach with strong interpersonal skills
• Track record of initiative, integrity and good judgment

Travel:

• Travel requirements: Average of 2 – 4 trips per month, based on client and IHS support demand.

Core Values (Commitment):

• Go the extra mile to transform a client’s vision from insight to impact.
• Challenge ourselves and our clients to find unconventional solutions.
• Do the right thing, always.
• Educate ourselves every day and educate our clients at every opportunity.
• Treat everyone with respect and dignity.
• Embrace diversity in all its forms.

Effective Date: 11-13-2018

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Functional Position: Project Manager
Level: Associate
Reports To: Senior Associate/Principal
Location: Field/Remote/Home Office
Classification: Full Time (average 40-50 hours per week)
FLSA Status: Exempt

Job Summary:

• Represents IHS as the primary or secondary client contact on diverse management advisory projects and provides guidance, collaboration, and support to other IHS project team members.
• Accountable for analyzing client present-state programs, developing alternative future-state approaches, and presenting/facilitating implementation plans.
• Plans, organizes, monitors, and controls projects using approved tools and techniques to ensure efficient and effective project completion.
• Develops and socializes potential risk mitigation strategies to clients and IHS leadership.
• Effectively communicates in a timely manner with consultants, peers and clients on deliverables, timelines and support, as needed. This position is responsible to support and/or lead all aspects of project delivery including, but not limited to, client presentations, data, systems, and program analysis, and service execution.

Duties & Responsibilities:

• Manage all aspects of assigned projects throughout the development lifecycle, including project scope, schedule, resources, quality, costs, and implementation.
• Monitor a project’s progress throughout its duration and communicate project status to IHS leadership and staff through weekly reports and/or presentations.
• Work closely with client stakeholders to define project parameters, then translate client needs into formal deliverable requirements, using knowledge of the industry standards, company standards and best practices.
• Develop detailed project schedule, resource plan, and status reports, managing task assignment to project resources and reporting on and managing project scope throughout the project lifecycle.
• Interface with all stakeholders participating in projects, including client representatives, service organizations, suppliers, and implementation partners.
• Prior to and during projects, review project deliverables for accuracy, and apprise IHS leadership of risks, issues, and recommended mitigations.
• Ensure satisfactory transfer of deliverables and control of product upon handoff, then close all project documentation and archive appropriate records.
• Conduct CrossCheck assessments per company standards set forth in the CrossCheck User Manual and as directed by IHS leadership or Manager, CrossCheck QA.
• Build and maintain a pipeline of new business development prospects and activities.
• Actively solicit, track and monitor opportunities to successfully retain current clients and develop future project scope of work(s).
• Utilize personal and professional networks to actively promote and market the company’s services.
• Recommend and upon approval implement at least one (1) new service initiative/improvement and/or company process/system improvement each year.
• Attend or participate in ongoing education, as directed by company.
• Maintain an active membership in at least one (1) regional or local trade association that is in alignment with company goals.
• Enter communication with clients and prospects using the company approved CRM tool.
• Enter billable time and expenses using BillQuick Project Management and Accounting software per company standards.
• Attend regularly scheduled team meetings via web meeting or in person.
• Participate in ongoing employee engagement survey processes.
• Attend and actively participate in industry conference and/or trade show events, as requested by company.
• Maintain an active Food Safety and Sanitation certification (ServSafe).
• Perform all other job duties as assigned.

Qualifications:

• Bachelor’s Degree (B.A./B.S.), in Hospitality / Food & Beverage Management, Business or Culinary related disciplines.
• 5+ years of project management or related experience.
• Excellent verbal and written communication skills with the ability to communicate professionally with peers, clients, and operators.
• Must possess ability to collaborate with senior level personnel and provide leadership to stakeholders regarding best business practices and continuous improvement processes.
• Exceptional work ethic, self-motivation, positive attitude, and willingness to learn.
• Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Key Competencies:

• Ability to work independently under minimal supervision
• Proficient project management skills
• Analytical and financial aptitude
• Critical thinking and problem-solving skills
• Planning and organizing
• Influencing and leadership skills
• Collaborative approach with strong interpersonal skills
• Track record of initiative, integrity and good judgment

Travel:

• Travel requirements: Average of 2 – 4 trips per month, based on client and IHS support demand.

Core Values (Commitment):

• Go the extra mile to transform a client’s vision from insight to impact.
• Challenge ourselves and our clients to find unconventional solutions.
• Do the right thing, always.
• Educate ourselves every day and educate our clients at every opportunity.
• Treat everyone with respect and dignity.
• Embrace diversity in all its forms.

Effective Date: 1-23-19

Download Description (PDF)